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If you have any comments or concerns, please contact our Customer Call Center at 585.394.4260 ext. 0.

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Debit Card Fraud Protection

With FraudWatch® PLUS CNB customers receive:

  • Trained analysts who watch for suspicious transaction activity on your behalf, 24 x 7, 365 days a year.
  • Immediate notification by an experienced fraud analyst to verify the authenticity of your card transactions, if warranted.

Please note: For your protection, if there are transactions that are deemed suspicious or "out of the ordinary" for you, Fraud Prevention Services will contact you by telephone to verify the authenticity of the transaction(s). If they are unable to reach you and the activity is considered high risk, Fraud Prevention Services will temporarily block your card until they are able to verify the transactions, and mail you notification. To respond to a call, please contact Fraud Prevention Services at 866-842-5208 (Outside USA, call collect 701-461-2551).

If you will be using your debit card while traveling, please contact us to let us know the dates and destination, so that we can provide this information to Fraud Prevention Services in order to prevent your card from being blocked due to "out of the ordinary transactions."

We strongly encourage you to verify your contact information to ensure that you are able to be reached in the event of suspected fraudulent activity. Please call our Customer Call Center at 585-394-4260, ext. 0 or 800-724-2621, weekdays 8am-8pm, or Saturday 9am-1pm, or visit your local Canandaigua National Bank & Trust bank office representative.

You may not know it, but you have round-the-clock protection against the increasingly savvy perpetrators of debit card fraud. That's because the debit cards we issue are protected by FraudWatch® PLUS.