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Online Banking Tip of the Day: Importance of Providing Detailed Information in Secure Messages

March 22, 2013

Did you know it is important to use detailed information when sending a secure mailbox message to CNB?
How:  To access your secure mailbox select ‘Messages’, under the ‘Services’ menu in the Online Banking Center.  To create a message press ‘New’, select who to send the message ‘To’, enter a ‘Subject’, type your message (Use as much detailed information as possible, including: Login ID, account numbers, dates, times, amounts, and anything else that may be important.), then press the ‘Send’ button.  These details are very helpful in order for us to effectively assist you.  You can even add an ‘Attachment’ to your message; click the ‘Browse’ button and select a file from your computer to attach.  The Secure Mailbox is contained within the online banking system, making it the most secure way to communicate detailed information to CNB.

Related Tips:
Using the Secure Mailbox in Online Banking to Communicate with CNB
Review User Profile and Send Updated Information, if Necessary
Two Ways to Open Messages in Your Secure Mailbox
Setting a Message in your Secure Mailbox to Never Expire

If you have additional questions, please call our Customer Call Center at (585)394-4260 ext. 0 or fill out a contact us form.
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Online Banking Tip of the Day