Mobile Banking FAQs

Need some quick tips about Mobile Banking or just looking to find an answer to a question - click on the tab below that you are inquiring about. It will present you with some common questions and answers. If you still need help please call out Customer Call Center at 585-394-4260 Ext. 0.

Mobile Banking App
Mobile Check Deposit
Manage My Debit Card
CNBillPay®
Touch Authentication
CNBanker® Voice
Text Banking

Mobile Banking App

How do I download the Mobile Banking App?

What functions can I perform with the Mobile Banking App?

I want to make a simple transfer to one of my accounts. Is there a way to do that from the home screen?

Mobile Check Deposit

I have a check. Is there a way I can deposit it to my account without going to the bank?

Is there a fee for 'Mobile Check Deposit?'

I just deposited a check using the mobile app. When will the funds be available?

Manage My Debit Card

What is Manage My Debit Card?

CNBillPay®

I am looking for the details on a payment I made two months ago to a payee. How do I view CNBillPay payment history in the mobile app?

I have a payment in CNBillPay® scheduled to happen tomorrow and now realize I don't need to make it. How do I cancel a pending payment in the mobile app?

Touch Authentication

What is Touch Authentication?

How do I activate Touch Authentication?

CNBanker® Voice

What is CNBanker® Voice?

What phone number do I call to access CNBanker® Voice?

How do I use CNBanker® Voice?

Text Banking

What is Text Banking?

What number will text messages come from?

How do I activate Text Banking?

Helpful Text Banking Tips: