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General Banking Questions:
In effort to maintain system long term stability and reliability of our systems, we will be implementing regularly scheduled maintenance at a frequency of up to two times per month. These will occur early Sunday mornings beginning at midnight through 4:00am. The following systems will be unavailable as we perform system maintenance: Online Banking, Mobile App, Text Banking, and CNBanker Voice.
The date of the next scheduled maintenance will be posted in the right hand banner of the Online Banking Home screen approximately one week before each instance.
Your account number can be found at the bottom of your check right after the routing number. You can also contact our Call Center at (585) 394-4260 ext. 0 or (800) 724-2621 for this information.
During business hours, contact a representative immediately at:
(585) 394-4260 or (800) 724-2621
After business hours, call the number below and follow the voice prompts:
(585) 394-4260 ext. 3 or (800) 724-2621 ext. 3
If you are an Online Banking customer, please log into Online Banking and click "Check Reorder"
under the Services Tab.
Order checks directly from the link below (reorders only):Order Personal Checks OnlineOrder Business Checks OnlineCallPersonal Check Reorder
(877) 838-5287Personal Call Center Hours
Monday - Friday 7am - 10pm CT
Saturday 8am - 6pm CTBusiness Check Reorder
(800) 252-3414 Business Call Center Hours
Monday - Friday 6am - 10pm CT
Saturday 8am - 4:30pm CT
CNB is committed to the privacy of your information and uses strict standards to protect it. To learn how CNB protects you, and how to protect yourself visit our Security Center.
To change your name on an account, please visit any of our CNB Offices
and speak to a representative.