Recognize Fraudulent Text Messages

If you see a message that purports to be “from CNB,” take a second look!

CNB may send you a text message or give you a call if we suspect fraud, but we will never contact you for log in information, account specifics or card numbers. If a text message contains a link, do not click!  

Instead, go to CNB’s website or call Customer Support: (585) 394-4260 ext. 0 or (800) 724-2621. If you think a text message may be fraudulent, you can also report it to your cell phone provider by forwarding it to 7726 (or "SPAM"). 

For information on CNB Debit Card Fraud Alert text notifications, visit: https://www.cnbank.com/Your_Bank/Customer_Service/Debit_Card_Fraud_Protection/

 

Suspect the Unexpected

At this time, CNB does not send a text message with a link unless you have requested it. Call Customer Support at (585) 394-4260 ext. 0 or (800) 724-2621 to report an unexpected text message.

Report Suspicious Messages

Report any phony text messages that use the CNB name or logo to CNB Customer Support. You can also forward it to your mobile phone provider at 7726 so that they can act.

Suspect the Unexpected

At this time, CNB does not send a text message with a link unless you have requested it. Call Customer Support at (585) 394-4260 ext. 0 or (800) 724-2621 to report an unexpected text message.

Report Suspicious Messages

Report any phony text messages that use the CNB name or logo to CNB Customer Support. You can also forward it to your mobile phone provider at 7726 so that they can act.

To learn more about protecting yourself online, visit https://www.cnbank.com/security